Q1: Why register members?
Only registered users can home page for procurement, and enjoy a variety of preferential price packages and points gifts;
Only registered users can log in to the "member center", use we to provide a wealth of membership functions, manage their own personal information;
Only registered users can get our promotional gifts or cash coupons.
Q2: How do I order goods?
You can first visit our website home page search to understand the required product model, see your satisfaction with the product can be added directly to the shopping cart, and then order to pay.
Q3: how to forget the password?
When you forget your password, please log in to the registration page, click "Forgot Password", the system will automatically tell you your password by email, you can log in "Member Center" to change the password to ensure your interests.
Q4: How do I track orders and shipments?
We will provide you with the logistics tracking number, and our sales will contact you when the goods are dispatched, so that you can receive the goods in time and smoothly.
Q5: If the goods have encountered quality problems, how to return?
You can check this link for refund return process:
http://www.true-chip.com/help/refund_and_return-8efd0810a90d479290bbc1545d7dd247.html
Q6: What is the specific procedure for order delivery?
After receiving your payment, we will arrange your order; after the order is successful, your order status will be modified to "wait for delivery". We After receiving the goods, the first time for you to arrange shipping, your order status will be changed to "waiting for receipt." To ensure that the product is delivered to you in a timely and accurate manner, please fill in the details of the consignee information and contact information.
